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Jack Cooper
Jack Cooper
  • 1 Minute Read
  • 13th November 2013

Staff training is key to retaining the best people and improving customer service

Companies without robust staff training programmes are set to loose around 41% of their employees according to IBM who used a recent study by the American Society for Training & Development. This is in stark contrast to just 12% of employees at companies who provide good training and possible development opportunities.

To support the expansion of their business, Search Office Space has implemented a new training programme that will help to further develop levels of customer service and reduce staff turnover.

[caption id="attachment_15547" align="alignright" width="253"]Steve Marsden Steve Marsden, Global Sales Director, Search Office Space[/caption]

School of Excellence Training Academy is a new initiative spearheaded by global sales director, Steve Marsden. The program is a large-scale renovation of the existing training program, developed through intense examination of the most important aspects of the company ethos: the well-being of staff, and the customer service experience.

With 88% of staff seeing training as a major benefit provided by companies, Search Office Space are working to improve confidence in their teams through the skills that are taught. One of the aims of the new scheme is to allow people to thrive in their roles from the first day, through a more comprehensive induction module.

In a recent Merrill Lynch study, electronics giant Motorola estimated that every pound (GB£) spent on training yielded GB 20 in productivity gains within three years and halved staff turnover. With this in mind the new training academy puts the focus back on the team members. New consultants will be given intensive in-house training to ensure they get off to the right start. On-going training will continue over the consultant's first year, as well as further skills modules and performance based reviews.

Steve Marsden, Search Office Space global marketing director, said: "Training our people has always been of paramount importance to Search Office Space, whatever their role within the organisation, but the School Of Excellence formalises that training into clear modules and means we can invest in our people, to ensure they continually work towards providing the very best service in the industry."

The new Academy has an increased focus on customer service, with a more hands-on approach to pre and post serviced office tour conversation. The company understands that, for many, leasing an office space can be a stressful experience, which is why their consultants make themselves available to provide impartial advice and local knowledge. Establishing strong relationships with new customers is vitally important in ensuring an office solution meets the requirements for the business taking the space, as many businesses stay in serviced offices for around 11 months on average.